1. No automatic website-wide warranty term
Any warranty applies only when it is expressly stated in the final written quotation, pro forma invoice, sales contract or other transaction document accepted by the parties. Coverage may vary by product, condition, application, destination and agreed supply scope.
Warranty wording shown on an Alibaba.com listing or another third-party page is not automatically incorporated into a transaction made through this website unless the applicable transaction document expressly confirms it.
2. Product identification and fitment
Before quotation, the buyer should provide accurate transmission codes, OE references, vehicle details and clear unit-label photographs. Fitment review is based on the information provided by the buyer. Final compatibility, included components, programming requirements and installation responsibilities must be recorded in writing.
3. Installation and operating information
Any installation, programming, fluid, cooling-system, maintenance or operating conditions relevant to warranty eligibility must be stated in the applicable transaction document or accompanying instructions. Buyers should use appropriately qualified personnel and retain installation, diagnostic and maintenance records.
4. Reporting a possible claim
Contact us before disassembling, modifying, returning or continuing to operate a unit that may have a defect. Information requested for evaluation may include:
- Order and product identification
- Transmission code, serial number and label photographs
- Installation date and installer information
- Diagnostic trouble codes, fluid and cooling-system information
- Photographs, videos, test results and a description of the symptoms
Requesting information or inspecting a unit does not by itself constitute acceptance of a warranty claim.
5. Remedies and costs
Any available repair, replacement, parts supply, credit or refund remedy must be stated in the applicable written warranty or sales contract. Labour, programming, towing, vehicle downtime, diagnostic costs, duties, taxes and international freight are not assumed to be covered unless the written transaction document specifically says so.
Nothing in this notice is intended to exclude rights that cannot lawfully be excluded. Governing law and dispute-resolution terms should be agreed in the applicable sales contract.
6. Contact
Contact Jayson at GZArcticgull@gmail.com or WhatsApp +86 191 2051 0256. Include the order reference, product code and available diagnostic evidence.